Josh Schlaich got a call from an out of service number letting him know his dog — sent to him by a breeder — wasn’t going to make it. He called Delta several times to find out what happened and he was “hung up on.”

Although United is statistically much worse, their PR team is probably cheering that they can now say “it’s not just us.”

Continue reading Now Delta Lost a Dog. After Four Flights, an Overnight, They Gave a Man Someone Else’s Puppy…